Data protection

The person responsible for data processing is:
‍
Adgency GmbH
Stieghorster Str. 115
33605 Bielefeld

Email: info@tor-and-more.com

Thank you for your interest in our online shop. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data.

1. Access data and hosting
You can visit our website without providing any personal information. Each time a website is accessed, the web server only automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of the access, the amount of data transferred and the requesting provider (access data) and documents the access. This access data is analysed exclusively for the purpose of ensuring trouble-free operation of the site and improving our offer. This serves to safeguard our legitimate interests, which predominate in the context of a weighing of interests, in the correct presentation of our offer in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR. All access data will be deleted no later than seven days after the end of your visit to our website.

Hosting
The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise stated in this privacy policy, all access data and all data collected in the forms provided on this website will be processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy and our service providers may transfer your personal data to countries outside the EU and the EEA. There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on standard data protection clauses of the European Commission and on binding internal data protection regulations.

2. Data processing for contract processing and for making contact
‍
2.1 Data processing for contract processing
For the purpose of contract processing (including enquiries about and processing of any existing warranty and service disruption claims as well as any statutory updating obligations) in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR, we collect personal data if you voluntarily provide it to us as part of your order. Mandatory fields are labelled as such, as in these cases we need the data to process the contract and we cannot send the order without it. Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment and dispatch processing, can be found in the following sections of this privacy policy. After completion of the contract, your data will be restricted for further processing and deleted after expiry of the retention periods under tax and commercial law in accordance with Art. 6 para. 1 sentence 1 lit. c GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

Merchandise management system
We use merchandise management systems from external service providers to process orders and contracts. Our service providers work for us within the framework of order processing. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

2.2 Customer account
We collect personal data if you provide it to us voluntarily when opening a customer account. Mandatory fields are labelled as such, as in these cases we require the data to open the customer account and you cannot complete the account opening process without providing it. Which data is collected can be seen from the respective input forms. We use the data provided by you for contract processing and processing your enquiries in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR. You can delete your customer account at any time, either by sending a message to the contact option described in this privacy policy or via a function provided for this purpose in the customer account. After deletion of your customer account, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.
‍
2.3 Contact us
In the context of customer communication, we collect personal data to process your enquiries in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR if you voluntarily provide us with this data when contacting us (e.g. via contact form or e-mail). Mandatory fields are labelled as such, as in these cases we absolutely need the data to process your contact. Which data is collected can be seen from the respective input forms. After your enquiry has been fully processed, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

3. Data processing for the purpose of dispatch processing
In order to fulfil the contract in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods.

4. Data processing for payment processing
‍
We work with the following partners to process payments in our online shop: technical service providers, credit institutions, payment service providers.

4.1 Data processing for transaction processing
Depending on the selected payment method, we pass on the data necessary for processing the payment transaction to our technical service providers, who work for us as part of order processing, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary for processing the payment. This serves the fulfilment of the contract in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR. In some cases, the payment service providers collect the data required to process the payment themselves, e.g. on their own website or via a technical integration in the ordering process. In this respect, the privacy policy of the respective payment service provider applies. If you have any questions about our partners for payment processing and the basis of our cooperation with them, please use the contact option described in this privacy policy.

4.2 Data processing for the purpose of fraud prevention and optimisation of our payment processes
If necessary, we provide our service providers with further data, which they use together with the data necessary for processing the payment as our processors for the purpose of fraud prevention and the optimisation of our payment processes (e.g. invoicing, processing of disputed payments, accounting support). In accordance with Art. 6 para. 1 sentence 1 lit. f GDPR, this serves to safeguard our legitimate interests in our protection against fraud and efficient payment management, which predominate in the context of a balancing of interests.

5. Advertising by e-mail

5.1 E-mail newsletter without registration and your right to object
If we receive your e-mail address in connection with the sale of a product or service and you have not objected to this, we reserve the right to regularly send you offers for similar products to those you have already purchased from our range by e-mail on the basis of Section 7 (3) UWG. This serves to safeguard our legitimate interests, which predominate in the context of a balancing of interests, in a promotional approach to our customers.you can object to this use of your e-mail address at any time by sending a message to the contact option described in this data protection declaration or via a link provided for this purpose in the advertising e-mail, without incurring any costs other than the transmission costs according to the basic rates. After cancellation, we will delete your e-mail address from the recipient list, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

5.2 Sending evaluation requests by e-mail
If you have given us your express consent to this during or after your order in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, we will use your email address to request a rating of your order via the rating system we use. This consent can be revoked at any time by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the evaluation request.

6. Cookies and other technologies

General information
In order to make visiting our website attractive and to enable the use of certain functions, we use technologies on various pages, including so-called cookies. Cookies are small text files that are automatically stored on your end device. Some of the cookies we use are deleted again at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your end device and enable us to recognise your browser on your next visit (persistent cookies).

Privacy protection for end devices
When using our online offer, we use absolutely necessary technologies in order to be able to provide the expressly requested telemedia service. The storage of information in your end device or access to information that is already stored in your end device does not require your consent in this respect.In the case of functions that are not absolutely necessary, the storage of information in your end device or access to information that is already stored in your end device requires your consent. We would like to point out that if you do not give your consent, parts of the website may not be fully usable. Any consent you have given will remain in place until you adjust or reset the respective settings on your device.

Any downstream data processing by cookies and other technologies
We use such technologies that are absolutely necessary for the use of certain functions of our website (e.g. shopping basket function). These technologies are used to collect and process the IP address, time of visit, device and browser information as well as information about your use of our website (e.g. information about the contents of the shopping basket). In the context of a balancing of interests, this serves overriding legitimate interests in an optimised presentation of our offer in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR We also use technologies to fulfil the legal obligations to which we are subject (e.g. to be able to prove consent to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy policy.
‍
You can find the cookie settings for your browser under the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

If you have consented to the use of the technologies in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, you can revoke your consent at any time by sending a message to the contact option described in the data protection declaration.

7. Use of cookies and other technologies for web analysis and advertising purposes

Insofar as you have given your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, we use the following cookies and other third-party technologies on our website. The data collected in this context will be deleted once the purpose has ceased to exist and we have stopped using the respective technology. You can revoke your consent at any time with effect for the future. Further information on your cancellation options can be found in the section ‘Cookies and other technologies’. Further information, including the basis of our cooperation with the individual providers, can be found under the individual technologies. If you have any questions about the providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

7.1 Use of Google services for web analysis and advertising purposes
We use the following technologies of Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland (‘Google’). The information automatically collected by Google technologies about your use of our website is usually transmitted to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. If your IP address is collected via Google technologies, it will be shortened by activating IP anonymisation before it is stored on Google's servers. Only in exceptional cases will the full IP address be transmitted to a Google server and truncated there. Unless otherwise specified for the individual technologies, data processing is carried out on the basis of an agreement concluded for the respective technology between jointly responsible parties in accordance with Art. 26 GDPR. Further information about data processing by Google can be found in the Data protection of Google.

Google Analytics
For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information as well as information on your use of our website), from which user profiles are created using pseudonyms. Cookies may be used for this purpose. Your IP address will not be merged with other Google data. Data processing is carried out on the basis of an agreement on order processing by Google and we have activated the data release settings for ‘Google products and services’ in order to optimise the marketing of our website. This allows Google to access the data collected and processed by Google Analytics and then use it to improve Google services. The release of data to Google within the scope of these data release settings is based on an additional agreement between data controllers. We have no influence on the subsequent data processing by Google.

We also use the Google Analytics extension function Google Optimize to create and carry out tests, and we use the so-called user ID function to optimise the marketing of our website. With the help of this function, we can assign a unique, permanent ID to your interaction data for one or more sessions on our online presence and thus analyse your user behaviour across devices and sessions.for web analysis, the extension function of Google Analytics Google Signals enables so-called ‘cross-device tracking’. If your internet-enabled devices are linked to your Google account and you have activated the ‘personalised advertising’ setting in your Google account, Google can create reports on your usage behaviour (in particular the cross-device user numbers), even if you change your end device. We do not process any personal data in this respect; we only receive statistics generated on the basis of Google Signals.

For web analysis and advertising purposes, the extension function of Google Analytics, the so-called DoubleClick cookie, enables your browser to be recognised when you visit other websites. Google will use this information to compile reports on website activity and to provide other services relating to website activity and internet usage.

Google AdSense
Our website markets space for third-party adverts via Google AdSense. These adverts are displayed to you in various places on this website. The so-called DoubleClick cookie enables the display of interest-based advertising through the collection and processing of data (IP address, time of visit, device and browser information as well as information about your use of our website) and the automatic assignment of a pseudonymous user ID, which is used to determine interests based on visits to this and other websites.

Google Ads
For advertising purposes in Google search results and on third-party websites, the so-called Google Remarketing Cookie is set when you visit our website, which automatically enables interest-based advertising by collecting and processing data (IP address, time of visit, device and browser information and information about your use of our website) and by means of a pseudonymous cookie ID and based on the pages you visit. Any further data processing will only take place if you have activated the ‘personalised advertising’ setting in your Google account. In this case, if you are logged in to Google while visiting our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing.for website analysis and event tracking, we use Google Ads Conversion Tracking to measure your subsequent usage behaviour if you have reached our website via a Google Ads advertisement. For this purpose, cookies may be used and data (IP address, time of visit, device and browser information as well as information on your use of our website based on events specified by us, such as visiting a website or subscribing to a newsletter) may be collected, from which user profiles are created using pseudonyms.

Google Maps
For the visual presentation of geographical information, Google Maps collects data about your use of the Maps functions, in particular the IP address and location data, transmits it to Google and then processes it. We have no influence on this subsequent data processing.

Google reCAPTCHA
For the purpose of protection against misuse of our web forms and against spam by automated software (so-called bots), Google reCAPTCHA collects data (IP address, time of visit, browser information and information on your use of our website) and analyses your use of our website by means of a so-called JavaScript and cookies. In addition, other cookies stored in your browser by Google services are analysed. No personal data is read or saved from the input fields of the respective form.

7.2 Use of Microsoft services for web analytics and advertising purposes
We use the technologies described below from Microsoft Ireland Operations Ltd, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, D18 P521, Ireland (‘Microsoft’). Data processing is carried out on the basis of an agreement between jointly responsible parties in accordance with Art. 26 GDPR. The information automatically collected by Microsoft technologies about your use of our website is usually transferred to a server of Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. Further information about data processing by Microsoft can be found in the Data protection of Microsoft.

Microsoft Advertising
For advertising purposes in the Bing, Yahoo and MSN search results as well as on the websites of third parties, the so-called Microsoft Advertising Remarketing Cookie is set when you visit our website, which automatically enables interest-based advertising by collecting and processing data (IP address, time of visit, device and browser information as well as information about your use of our website) and by means of a pseudonymous CookieID and based on the pages you visit. For website analysis and event tracking, we measure your subsequent usage behavior using Microsoft Advertising Universal Event Tracking (UET) when you have reached our website via an advertisement from Microsoft Advertising. For this purpose, cookies can be used and data (IP address, time of visit, device and browser information as well as information about your use of our website based on events specified by us, such as a visit to a website or newsletter registration), from which usage profiles are created using pseudonyms. If your Internet-enabled devices are associated with your Microsoft account and you have not disabled the “interest-based advertising” setting in your Microsoft account, Microsoft may create reports on usage behavior (in particular the number of users across devices) even if you change your terminal device, so-called “cross-device tracking”. We do not process personal data to this extent, we only receive statistics created on the basis of Microsoft UET.

Bing Maps
For the visual presentation of geographic information, Bing Maps collects data about your use of the map functions, in particular the IP address and location data, and transmits to Microsoft and processes it. We have no influence on this data processing.

7.3 Use of Facebook services for web analysis and advertising purposes
Use of Facebook Pixel
We use the Facebook Pixel as part of the technologies presented below by   Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin , 4 Grand Canal Square, Dublin 2, Ireland (“Facebook (by Meta)” or “Meta Platforms Ireland”). With the Facebook Pixel, data (IP address, time of visit, device and browser information as well as information about your use of our website on the basis of events specified by us, such as a visit to a website or newsletter registration) are automatically collected and stored, from which user profiles are created using pseudonyms. As part of the so-called extended data matching, information is also collected and stored hashed for matching purposes, with which individuals can be identified (e. g. names, e-mail addresses and telephone numbers). For this purpose, when you visit our website, a cookie is automatically set by the Facebook Pixel, which automatically enables your browser to be recognized when you visit other websites by means of a pseudonymous cookie ID. Facebook (by Meta) will combine this information with other data from your Facebook account and use it to compile reports on website activity and to provide other services related to website use, in particular personalized and group-based advertising. The information automatically collected by Facebook (by Meta) technologies about your use of our website is usually sent to a Meta Platforms, Inc. server. , 1 Hacker Way, Menlo Park, California 94025, USA transmitted and stored there. For the United States, there is no adequacy decision from the European Commission. If data transmission to the USA falls under our responsibility, our cooperation is based on standard data protection clauses of the European Commission. Further information about data processing by Facebook can be found in the data protection information of Facebook (by Meta).

Facebook Analytics
As part of the Facebook Business Tools, statistics on visitor activity on our website are generated from the data collected by the Facebook Pixel about your use of our website. The data is processed on the basis of an order processing agreement by Facebook (by Meta). Your analysis serves the optimal presentation and marketing of our website.

Facebook Ads (Ad Manager)
We use Facebook Ads to advertise this website on Facebook (by Meta) and on other platforms. We determine the parameters of the respective advertising campaign. Facebook (by Meta) is responsible for the exact implementation, in particular the decision on the placement of the ads on individual users. Unless otherwise stated for the individual technologies, data processing takes place on the basis of an agreement between joint controllers in accordance with Art. 26 GDPR. The joint responsibility is limited to the collection of the data and its transmission to Meta Platforms Ireland. The subsequent data processing by Meta Platforms Ireland is not covered by this. On the basis of the statistics on visitor activity on our website generated via Facebook Pixel, we operate group-based advertising on Facebook (by Meta) via Facebook Custom Audience by determining the characteristics of the respective target group. Facebook (by Meta) acts as our processor in the context of the extended data comparison to determine the respective target group (see above). On the basis of the pseudonymous cookie ID set by the Facebook Pixel and the data collected about your usage behavior on our website, we run personalised advertising via Facebook Pixel Remarketing. For web analysis and event tracking, we use Facebook Pixel Conversions to measure your subsequent usage behavior if you reached our website via a Facebook Ads ad. The data is processed on the basis of an order processing agreement by Facebook (by Meta).

8. Integration of Trusted Shops Trustbadge/ other Widgets

Trusted Shops widgets (e. g. Trusted Shops Trustbadge) are integrated on this website to display Trusted Shops services (e. g. Trusted Shops Trustbadge) as well as to offer Trusted Shops products to buyers after placing an order. This serves to safeguard our legitimate interests, which prevail in the context of a balancing of interests, in optimal marketing by enabling a safe purchase in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR. The Trustbadge and the services advertised with it are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne (Trusted Shops), with which we are jointly responsible for data protection according to Art. 26 GDPR. In the context of this data protection notice, we inform you below about the essential contents of the contract pursuant to Art. 26 para. 2 GDPR.

As part of the joint responsibility between us and Trusted Shops GmbH, please contact Trusted Shops GmbH for data protection questions and to assert your rights here to find. Further information on data protection can be found at the following link here. Regardless of this, you can always contact us at the contact option described in this privacy policy. If necessary, your request will be forwarded to the other person responsible for answering it.

8.1 Data processing when integrating the Trustbadge/other widgets
The Trustbadge is provided under a joint responsibility by a US-based CDN (Content Delivery Network) provider. An adequate level of data protection is ensured by standard data protection clauses and other contractual measures. Further information on data protection at Trusted Shops GmbH can be found here. When the Trustbadge is called, the web server automatically stores a so-called server log file, which also contains your IP address, date and time of the call, the amount of data transmitted and the requesting provider (access data) and documents the call. The IP address is anonymized immediately after collection, so that the stored data cannot be assigned to your person. The anonymised data is used in particular for statistical purposes and for error analysis. 8. 2 Data processing after order completionAfter order completion, your hashed e-mail address via cryptographic one-way function will be transmitted to Trusted Shops GmbH. The legal basis is Art. 6 para. 1 sentence 1 lit. f GDPR. This serves to verify whether you are already registered for services with Trusted Shops GmbH and is therefore necessary for the fulfilment of our and Trusted Shops’ overriding legitimate interests in the provision of the buyer protection linked to the specific order and the transactional valuation services in accordance with. Art. 6 para. 1 sentence 1 lit. f GDPR required. If this is the case, further processing takes place in accordance with the contractual agreement concluded between you and Trusted Shops. If you are not yet registered for the Services, you will then be given the opportunity to do so for the first time. The further processing after registration is carried out is also based on the contractual agreement with Trusted Shops GmbH. If you do not register, all transmitted data will be automatically deleted by Trusted Shops GmbH and a personal reference is no longer possible. Trusted Shops uses service providers in the areas of hosting, monitoring and logging. The legal basis is Art. 6 para. 1 bed. f GDPR for the purpose of ensuring trouble-free operation. Processing may take place in third countries (USA and Israel). An adequate level of data protection is ensured in the case of the USA by standard data protection clauses and other contractual measures, and in the case of Israel by an adequacy decision.

9. Social Media
‍
9.1 Social Plugins of Instagram (by Meta)
Social buttons of social networks are used on our website. These are only integrated into the page as HTML links, so that no connection with the servers of the respective provider is established when you call up our website. If you click on one of the buttons, the website of the respective social network will open in a new window of your browser. You can, for example, press the Like or Share button.

9.2 Our online presence on Instagram (by Meta)
Insofar as you have given your consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR to the respective social media operator, when you visit our online presence on the social media mentioned in the above mentioned social media, your data is automatically collected and stored for market research and advertising purposes, from which usage profiles are created using pseudonyms. These may be used, for example, to place advertisements inside and outside the Platforms that are supposed to be relevant to your interests. Cookies are usually used for this purpose. For detailed information on the processing and use of data by the respective social media operator, as well as a contact option and your respective rights and settings options to protect your privacy, please refer to the data protection notices of the providers linked below. If you still need help in this regard, you can contact us.

Instagram (by Meta) is an offering of Meta Platforms Ireland Ltd. , 4 Grand Canal Square, Dublin 2, Ireland ("Meta Platforms Ireland") The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is usually sent to a server of Meta Platforms, Inc. , 1 Hacker Way, Menlo Park, California 94025, USA transmitted and stored there. For the United States, there is no adequacy decision from the European Commission. Our cooperation with them is based on standard data protection clauses of the European Commission. Data processing in the context of the visit to an Instagram (by Meta) fanpage takes place on the basis of an agreement between jointly responsible persons pursuant to Art. 26 GDPR. For more information (information on Insights data), see here.

10. Contact options and your rights
‍
10.1 Your rights
As a data subject, you have the following rights: pursuant to Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein; pursuant to Art. 16 GDPR, the right to request without delay the correction of incorrect or completion of your personal data stored by us;
‍
in accordance with Art. 17 GDPR, the right to request the deletion of your personal data stored with us, unless the further processing
- to exercise the right to freedom of expression and information;
- to fulfil a legal obligation;/ddi- for reasons of public interest; or
- is necessary for the establishment, exercise or defence of legal claims;

pursuant to Art. 18 GDPR, the right to request the restriction of the processing of your personal data, insofar as the accuracy of the data is disputed by you:
- the processing is unlawful but you refuse to delete it;
- we no longer need the data, but you need it to assert, exercise or defend legal claims or
- you have objected to the processing in accordance with Art. 21 GDPR;

in accordance with Art. 20 GDPR, the right to receive your personal data which you have provided to us in a structured, commonly used and machine-readable format or to request its transmission to another controller;

pursuant to Art. 77 GDPR, the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or place of work or our registered office.
‍
Right to object
Insofar as we process personal data as explained above to safeguard our legitimate interests, which predominate in the context of a balancing of interests, you may object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you may exercise this right at any time as described above. If the processing is carried out for other purposes, you have a right to object only if there are grounds arising from your particular situation. After exercising your right to object, we will no longer process your personal data for these purposes, unless we can demonstrate compelling legitimate grounds for the processing which outweigh your interests, rights and freedoms, or if the processing serves the establishment, exercise or defence of legal claims. This does not apply if the processing takes place for direct marketing purposes. Then we will no longer process your personal data for this purpose.
‍
10.2 ×ÜbersetzenContact possibilities
If you have any questions about the collection, processing or use of your personal data, information, correction, restriction or deletion of data, as well as revocation of consent or objection to a particular data use, please contact us directly via the contact details in our imprint.

Data protection officer:

Stieghorster Str. 115
33605 Bielefeld
Germany
0800 112 4 112
datenschutz@tor-and-more.com

Data protection created with the Trusted Shops legal text editor